Terms & Conditions

Effective Date: August 13, 2026

Welcome to Kitchens Crafts. By accessing or using www.kitchenscrafts.com, you agree to comply with the following Terms & Conditions. Please read them carefully before placing an order.

1. General

Kitchens Crafts reserves the right to update, modify, or change these Terms & Conditions at any time without prior notice. Continued use of our website after changes are posted means you accept the updated terms.

2. Products & Product Information

We make every effort to ensure that product descriptions, images, prices, colors, sizes, and other information displayed on our website are accurate.

However:

  • Actual product colors may vary slightly depending on your device or screen.

  • Crockery products may have minor variations in design, finish, or appearance.

  • Product availability may change without prior notice.

  • We reserve the right to correct errors or update product information at any time.

3. Prices

All product prices displayed on our website are subject to change without prior notice.

The final price applicable to your order will be the price displayed at the time the order is placed, unless an obvious pricing or technical error has occurred.

Delivery charges, where applicable, may be added separately during the ordering process.

4. Orders

When you place an order through our website, WhatsApp, phone, or other available channels, you agree to provide accurate and complete information.

Kitchens Crafts reserves the right to:

  • Accept or reject an order.

  • Cancel an order due to product unavailability.

  • Cancel an order due to incorrect pricing or technical errors.

  • Contact the customer to confirm order or delivery details.

An order may not be considered final until it has been confirmed by Kitchens Crafts.

5. Payment

Customers are responsible for providing accurate payment information when using online payment methods.

We may use third-party payment providers to process payments. Their own terms and policies may also apply.

For Cash on Delivery orders, payment must be made to the courier at the time of delivery.

6. Delivery

We aim to deliver orders within the estimated delivery timeframe provided at the time of purchase.

Delivery times may vary due to:

  • Courier delays

  • Weather conditions

  • Public holidays

  • Incorrect or incomplete delivery information

  • Unforeseen circumstances

Kitchens Crafts is not responsible for delays caused by third-party courier services or circumstances beyond our reasonable control.

7. Damaged or Incorrect Products

Crockery and fragile items are carefully packed before dispatch. If your order arrives damaged, broken, defective, or incorrect, please contact us as soon as possible.

Customers should provide clear photographs or videos of the product and packaging to help us assess the issue.

Please refer to our Refund & Return Policy for detailed information regarding eligible returns, exchanges, and refunds.

8. Cancellation

Order cancellation requests should be made as soon as possible after placing the order.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, the customer may need to follow our applicable return procedure.

9. Website Use

You agree not to:

  • Use the website for unlawful purposes.

  • Attempt to gain unauthorized access to our website or systems.

  • Copy, reproduce, or misuse website content without permission.

  • Upload malicious software or harmful material.

  • Interfere with the normal operation of the website.

10. Intellectual Property

All content available on www.kitchenscrafts.com, including logos, photographs, product images, graphics, text, designs, and other materials, is owned by or licensed to Kitchens Crafts unless otherwise stated.

Content may not be copied, reproduced, distributed, modified, or used commercially without prior written permission.

11. Third-Party Services

Our website may use third-party services such as payment gateways, courier companies, analytics services, social media platforms, or other service providers.

Kitchens Crafts is not responsible for the policies, availability, or actions of third-party services.

12. Limitation of Liability

Kitchens Crafts will make reasonable efforts to maintain accurate information and reliable website services. However, we do not guarantee that the website will always be available, error-free, or uninterrupted.

To the extent permitted by applicable law, Kitchens Crafts shall not be responsible for losses arising from circumstances beyond our reasonable control.

13. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect your information.

14. Governing Terms

These Terms & Conditions shall be interpreted and applied in accordance with applicable laws and regulations of Pakistan.

15. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Kitchens Crafts
Shop # 150, First Floor, Gul Tijara, Karachi
WhatsApp / Call: 03200275637
Email: info@kitchenscrafts.com
Website: www.kitchenscrafts.com